Site Map
Taking Management & Leadership to the Next Level
Home
Standards
Qualifications
Apprenticeships
Resource Library
Current Projects
Events
Something Extra
Shop
About Us
Background and overview to the Management & Leadership National Occuptational Standards
Full list of the 2008 National Occupational Standards
Full List of 2004 National Occupational Standards
A Managing self and personal skills
B Providing direction
C Facilitating change
D working with people
E Using resources
F Achieving results
F1 Manage a project
F2 Manage programme of complimentary projects
F3 Manage business processes
F4 Develop and review a framework for marketing
F5 Resolve customer service problems
F6 Monitor and solve customer service problems
F7 Support customer service improvements
F8 Work with others to improve customer service
F9 Build your organisation's understanding of its market and customers
F10 Develop a customer focussed organisation
F11 Manage the achievement of customer satisfaction
F12 Improve organisational performance
Full List of 2004 National Occupational Standards (Welsh version)
Making the most of the Management & Leadership National Occupational Standards
Importing the Management and Leadership National Occupational Standards
Licensing of the Management & Leadership National Occupational Standards
Tell us what you think...
F Achieving results
Home
Standards
Full List of 2004 National Occupational Standards
F Achieving results
Bookmark this page
Email a friend
These units are about how you as a manager can effectively deliver the business outcomes your customers expect.
Bookmark this page
Email a friend