- Background and overview to the Management & Leadership National Occuptational Standards
- Full list of the 2008 National Occupational Standards
- Full List of 2004 National Occupational Standards
- Full List of 2004 National Occupational Standards (Welsh version)
- Making the most of the Management & Leadership National Occupational Standards
- Licensing of the Management & Leadership National Occupational Standards
'Taking Management & Leadership to the Next Level'
DD - Cyflawni canlyniadau
- DD1 Rheoli prosiect
- DD2 Rheoli rhaglen o brosiectau cyflenwol
- DD3 Rheoli prosesau busnes
- DD4 Datblygu ac adolygu fframwaith ar gyfer marchnata
- DD5 Datrys problemau gwasanaeth cwsmeriaid
- DD6 Monitro a datrys problemau gwasanaeth cwsmeriaid
- DD7 Cefnogi gwelliannau i’r gwasanaeth cwsmeriaid
- DD8 Gweithio gyda phobl eraill i wella gwasanaeth cwsmeriaid
- DD9 Adeiladu dealltwriaeth eich sefydliad o’i farchnad a’i gwsmeriaid
- DD10 Datblygu sefydliad sy’n canolbwyntio ar ei gwsmeriaid
- DD11 Rheoli cyflawniad boddhad cwsmeriaid
- DD12 Gwella perfformiad eich sefydliad
